Eskom directly supplied customers in Betty's Bay, Pringle Bay, Rooiels, Fisherhaven, Vermont, Onrus, Hemel-en-Aarde and certain areas between Die Damme and Hermanus; be sure to download this app.
Eskom has introduced a new chatbot named Alfred in the MyEskom customer app that allows users to report electricity supply issues.
Chatbots are computer programs that automatically answer basic user questions.
You can also access your chatbot online at the following website: https://alfred.eskom.co.za/chatroom/
Note: In order for you to register and use this App your cell phone number must be up to date on Eskom Systems.