As communities increasingly expect services to be accessible, efficient and responsive, Overstrand Municipality has embraced digital transformation to improve service delivery and make it easier for residents, businesses and visitors to engage with the Municipality.
Over the past few years, the Municipality has introduced a range of digital systems and platforms aimed at improving service delivery, streamlining internal processes and enhancing communication with residents and businesses.
A recently released episode, explores this journey through the experiences of municipal leadership, staff, residents and members of the business community.
The discussion looks at areas such as records management and digitisation, the Collab Citizen App, GIS mapping and other initiatives that have contributed to more efficient municipal operations and improved access to services.
Rather than focusing solely on technology, the episode highlights the people, processes and partnerships that have supported Overstrand’s digital transformation journey and the lessons learned along the way.