Report service delivery faults

Report service delivery faults

Please report problems or raise queries relating to municipal services, such as faulty street lights immediately.

Don’t wait for someone to report a problem, rather become that someone.

Remember to ask for a reference number. Thereafter quote it in all correspondence or telephone discussions relating to that particular request as it provides call-traceability for both parties.

In following up on some of the overdue repairs and attendance, we found that reporting information is often incorrect, lacking in specifics or in the case of email correspondence, reported without a contact number.

Information needed to ensure a quick response

  • detail of problem;
  • physical address;
  • nearest street corner from faulty light.

Kindly note that social media or local chat groups are not monitored by the relevant departments that are expected to react.

Residents need to contact the Overstrand Municipality on the following numbers:

  • Hermanus Administration: 028 313 8000 or 028 316 2630
  • Kleinmond Administration: 028 271 8404 or 027 271 8484
  • Gansbaai Administration: 028 384 8300 or 028 384 8358
  • Stanford Administration: 028 341 8500 or 028 341 8376

Any fault which occurs outside normal working hours must be reported to the 24 hour control room on 028 313 8000/8111, or send an email to

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