Following enquiries about the collection of Smart ID cards applied for during previous Department of Home Affairs (DHA) mobile unit visits, including applications made during the IEC voter registration drive, DHA Mobile Manager Mzukisi Wapi confirmed that all documents processed during the High Impact Outreach programme are sent to the Home Affairs office in Caledon.
The Smart ID cards will be brought back by the mobile unit and made available for collection during the Department’s regular visits to the respective towns.
Applicants were given an estimated collection period of 3–4 weeks and will receive an SMS notification when their documents are ready for collection.
Please note that municipal offices and public libraries across the Overstrand will close at 13:00 on 24 and 31 December 2026.
Despite these closures and the public holidays, essential services, including water, sanitation and refuse removal, will continue as normal throughout the festive season.
- Thursday, 24 December 2026: 07:45 – 13:00
- Friday, 25 December 2026: Closed (Public Holiday)
- Monday, 28 December 2026: 07:45 – 13:00 & 13:30 – 16:30
- Tuesday, 29 December 2026: 07:45 – 13:00 & 13:30 – 16:30
- Wednesday, 30 December 2026: 07:45 – 13:00 & 13:30 – 16:30
- Thursday, 31 December 2026: 07:45 – 13:00
- Friday, 1 January 2027: Closed (Public Holiday)
- Monday, 4 January 2027: Normal business hours resume at 07:45.
NEED TO LOG A SERVICE REQUEST OR REPORT AN EMERGENCY?
Our 24-hour Contact Centre for municipal services is available on 028 313 8000 / 028 313 8111.
Please be aware that high call volumes are expected during this period, and the lines may be busy.
You may have to wait up to five minutes before speaking to an operator. Please hold the line or keep trying, as our staff are working hard to answer all calls as quickly as possible.
To avoid waiting on the phone, non-emergency service requests can also be logged via the Overstrand Citizen App. A “How to Register” guide is available on the municipal website under the Citizen App tab. Please note that the app is for non-emergency service requests only.
For Fire and Rescue emergencies, please contact our 24-hour Control Room on 028 312 2400. For Law Enforcement emergencies, call 028 313 8996.
