Gone are the days when we had to pick up the phone to check our bank balance or send an email to place an order.
Now, with just a few taps on our smartphones, we can track our finances or check the status of deliveries.
Now, with just a few taps on our smartphones, we can track our finances or check the status of deliveries.
The Overstrand Citizen App works in the same way. Users can not only request services but also report issues that need attention – all from the same app.
๐๐ฆ๐ฉ๐ซ๐จ๐ฏ๐ข๐ง๐ ๐๐๐ซ๐ฏ๐ข๐๐ ๐๐๐ฅ๐ข๐ฏ๐๐ซ๐ฒ
The main aim is to enhance municipal service delivery by enabling residents to log service requests and track progress online, without needing to visit or call municipal offices.
๐๐ก๐ฒ ๐๐จ ๐๐ข๐ ๐ข๐ญ๐๐ฅ?
- ๐๐๐ฌ๐ ๐จ๐ ๐๐ฌ๐ (๐๐ง๐ฒ ๐ญ๐ข๐ฆ๐, ๐๐ง๐ฒ ๐๐ฅ๐๐๐): The app allows you to quickly and easily submit service requests directly from your smartphone by snapping a photo, adding a description, and pinpointing the exact location using GPS.
- ๐๐ข๐ซ๐๐๐ญ ๐๐จ๐ฎ๐ญ๐ข๐ง๐ : Once submitted, the app sends your request straight to Overstrand Municipalityโs 24/7 Contact Centre, where it will be directed to the relevant department – without delays or confusion.
- ๐๐ซ๐๐๐ค๐ข๐ง๐ ๐๐ง๐ ๐๐ซ๐๐ง๐ฌ๐ฉ๐๐ซ๐๐ง๐๐ฒ: You can monitor your request in real-time, receiving regular status updates such as “assigned,” “in progress,” and “completed.”
The app is commonly used to request tanker services, but it can also report issues such as faulty streetlights or blocked stormwater pipes.
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๐๐ฆ๐ฉ๐จ๐ซ๐ญ๐๐ง๐ญ ๐๐๐ฆ๐ข๐ง๐๐๐ซ:
Please note that the Citizen App should not be used for life-threatening emergencies involving Fire & Rescue or Safety & Security. In such cases, call our Emergency Control Room at 028 312 2400.
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This app empowers communities by providing a simple, transparent way to track service requests and ensure prompt responses from local authorities.
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If you need help to customise the app’s settings, go to https://www.overstrand.gov.za/overstrand-collab-citizen-app/ or call Overstrand Municipalityโs Contact Centre on 028 313 8000.
