Relief available for struggling households

Relief available for struggling households

Struggling households can apply for free basic services and indigent support at any time of the year.

Where applications have been approved, qualifying households must verify their indigent status at least once per year to confirm that they still meet the policy’s requirements for free basic services (including free electricity units).

In the absence of proof of a household’s indigent status, the subsidy will be cancelled with immediate effect.

To determine if you qualify as an indigent for a subsidy on water, sewerage, electricity and waste on your municipal account, visit your nearest municipal rates hall or download the Indigent Policy via the municipal website on click on Documents and go to Policies.

You are welcome to approach your ward councillor for assistance.

Municipal staff will also be at the following venues to offer assistance throughout the day:

MOFFAT HALL, MOUNT PLEASANT from 10:00 – 18:00:

13, 19 March 2024

HAWSTON THUSONG CENTRE from 10:00 – 18:00:

7, 20 March 2024

ZWELIHLE COMMUNITY HALL from 10:00 – 18:00:
6, 21 March 2024

KLEINMOND from 10:00 – 18:00:
6 March 2024 – Mooiuitsig, Betty’s Bay
7 March 2024 – Youth Centre, Kleinmond

PEARLY BEACH LIBRARY from 09:00 – 17:00
13 March 2024

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Mon – Fri: 07:45 – 13:00 & 13:45 – 16:30
Cashiers: 08:00 -13:00 & 13:45 – 15:00

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