To achieve service excellence in rendering and managing a comprehensive, effective and professional secretariat support service to Management, Council and its committees.

To develop and manage an organization-wide records management program designed to ensure that recordkeeping and Electronic and Paper-Based Records Management practices effectively meet the organisation’s objectives;

To manage the Electronic and Paper-Based Records Management practices of this municipality in order to ensure that the Municipality comply with the requirements of the National Archives and Records Service of South Africa Act, 1996 (Act 43 of 1996) as amended and the Provincial Archives and Records Service of the Western Cape Act, 2006 (Act 3 of 2005);