Revenue Management

The Department of Revenue is responsible for creating, and sustaining, a solvent and prosperous Overstrand Municipality by:

• Billing and collecting funds due, including water, electricity, rates, refuse, sewerage and any other approved tariffs
• Ensuring that accurate, transparent accounting processes and policies are in place and are compliant with relevant legislation
• Managing and controlling funds received
• Collecting all outstanding revenue in a dignified and compassionate manner, in terms of the Debt Collection and Indigent Policies
• Aligning business processes to meet Overstrand’s vision and mission objectives

The department has five main areas of work:

• Debt Collection – including disconnections, payment arrangements and legal processes
• Client Services – including receipting, application for services and all billing account queries
• Metered Services – including meter readings, identifying reading variances and pre-paid electricity
• Rates and Services – including rates clearances, property registrations and all matters relating to non-metered services
• Data Control – including billing database management, statistical information and reconciliations
  
  

 Revenue in Overstrand Municipality is divided into the following sub-sections: