The public is once again urged to not just stop paying their accounts, but to contact the municipality in order to make arrangements to settle the arrears. In the absence of any formal arrangements, or if these arrangements are not honoured, debt collection processes will apply and customers who are in arrears with their municipal accounts and who have not made arrangements with the Municipality will thus have their supply of electricity, water and other municipal services, suspended, restricted or disconnected. Interest will be payable on all outstanding amounts.
Auxiliary on electricity purchases will also apply. In applying for a payment arrangement your information could assist the administration with assessing whether you possibly qualify for indigent support and if the application is successful, you could receive an indigent subsidy.